Terms of use

1 General Conditions of Rental HERMITAGE CAR RENTAL

The rental by HERMITAGE CAR RENTAL LTD, one of its subsidiaries, one of its agents or one of its franchisees (hereinafter "the Renter") of motor vehicles and their equipment and accessories, under the brand name "HERMITAGE CAR RENTAL" or any other brand registered by HERMITAGE CAR RENTAL, is exclusively subject to these General Terms and Conditions of Rental (the "GTC") and the special conditions resulting from the contractual document ("the Rental Contract") given to the tenant (the "Client"). THE CUSTOMER ACKNOWLEDGES HAVING RECEIVED, READ AND ACCEPTED THE CGL NO LATER THAN WHEN THE RENTAL CONTRACT AND VEHICLE KEYS ARE HANDED OVER TO THE COUNTER AT THE RENTAL COMPANY'S STATION. This acceptance of the GTC and the Lease Agreement is evidenced by the signature that the Customer must affix to an electronic terminal. The signature will be stored electronically together with the Rental Agreement on physically unalterable media. It is also agreed between the parties that the image of the signatures and that of the Lease Agreement will have the legal value of an original document. In some cases (regular customers, professional customers, etc.), it is not systematically required to sign each Lease Agreement, the parties then agree that acceptance of the GTCs will result from previous leases or from a possible framework agreement between the parties. THESE CGL SPECIFY IN PARTICULAR THE CASES IN WHICH THE LESSOR ACCEPTS A LIMITATION AND/OR EXCLUSION OF THE LIABILITY OF THE CUSTOMER OR ANY AUTHORISED DRIVER (THE "OPTIONAL LIABILITY LIMITATION").

ARTICLE 1 - Reservations and rental period

Reservations

A reservation only concerns a category of vehicles and the corresponding price, as chosen by the Customer, not the make and model of the vehicle. If the Client does not arrive on the agreed date and no later than sixty (60) minutes after the time indicated at the time of booking, HERMITAGE CAR RENTAL is not required to maintain the reservation. Cancellations may be made at any time before the start of the rental period unless otherwise provided for in the case of prepaid rentals (Article 14).

Duration and renewal of the lease

The Rental Agreement has a fixed term, as defined at the time of booking and set out in the Rental Agreement, and ends on the agreed date and time. As the Renter is bound to respect the obligations contracted with the vehicle manufacturers of his fleet, the Customer may be asked at any time to return/replace the vehicle. At the end of the term specified in the Lease Agreement, it may be renewed at the request of the Client and with the agreement of the Lessor. In order to obtain such a renewal, the Customer is required to go to the agency with the vehicle in order to conclude a new Lease Agreement at the current rate. If the Customer does not appear at the agency for a renewal, and in the event of failure to return the vehicle to the agreed place and at the dates and times indicated in the Rental Agreement, the Rental Agreement is then terminated and any Limitations of Liability and Optional Insurance concluded at the beginning of the rental period no longer apply. In respect of the continued use of the vehicle and until its actual return, the Customer and any Authorized Driver shall be jointly and severally liable to the Renter for the payment of a compensation for use, the amount of which shall be equal to the Renter's public rate for daily rentals as posted in the Renter's agencies, except in the event that the failure to return is not the fault of the Customer or the Authorized Driver. The Client must inform the Renter immediately of any event preventing him from returning the vehicle on the agreed dates and time. The Customer is informed that if the vehicle is not returned to the agreed place and on the date agreed in the Lease Agreement, he is liable to legal action for embezzlement.

ARTICLE 2 - PERSONS AUTHORIZED TO DRIVE THE VEHICLE

In principle, the Customer is the only one authorized to drive the vehicle. If the Client wishes that one or more other persons may use the rented vehicle under the conditions resulting from the Rental Agreement and these GTCs, such other person or persons must satisfy the same conditions as the Client regarding the driving licence and the provision of an identity document ("Authorised Driver") prior to the rental. A surcharge is charged for each Authorized Driver. It is recalled that any subletting, loan of a vehicle to a person not authorised by the Renter is prohibited and results in the loss of the benefit of insurance and protection.

ARTICLE 3 - DOCUMENTS TO BE PROVIDED

3.1 At the time of delivery of the vehicle, the Customer and, where applicable, any Authorized Driver must go personally to the HERMITAGE CAR RENTAL Agency or to the place of departure from the rental and present a valid driver's license, allowing them to drive the rented vehicle as well as an identity card or passport. Depending on the category of the rented vehicle, the Renter may require that the Customer and any Authorized Driver have held a driver's license for a certain period of time. Companies that have concluded a commercial framework contract with the Renter must themselves check whether the Authorised Drivers are in possession of a valid driving licence.

3.2 Payment by cheque being excluded, the Customer must present a valid bank card or international credit card in his name at the time of delivery of the vehicle in order to allow the Renter to check his solvency. The bank card or credit card presented by the Customer at the time of delivery of the vehicle must remain valid until the time of return of the vehicle. For vehicles of a higher category, the Renter may require the presentation of two bank cards.

3.3 In the event of renewal of the contract, under the conditions specified in article 1.2, the Renter shall carry out a new credit check of the Client by means of the bank or credit card initially presented. If the result of this verification reveals a lack of solvency, the Lease Agreement is automatically terminated and the Customer must immediately return the vehicle.

ARTICLE 4 - OWNERSHIP OF THE VEHICLE AND ITS ACCESSORIES

The vehicle and its accessories are the property of either the Renter or a third party. In any event, the Customer and any Authorized Driver shall not have the right to sublease the vehicle and its accessories, nor to make any modifications or repairs to the rented vehicle and its accessories, except in the cases provided for in Article 6 below.

ARTICLE 5 - DELIVERY OF THE VEHICLE

The vehicle and its accessories are made available to the Customer in perfect working order, subject to hidden defects. The Lease Agreement indicates any apparent defects in the vehicle and its accessories, mileage and fuel level. THE CUSTOMER IS REQUIRED TO CHECK THE CONDITION OF THE VEHICLE AND THE INFORMATION ON THE RENTAL CONTRACT AT THE TIME OF DELIVERY OF THE VEHICLE. If necessary, before departure, the Client must notify the Renter of any apparent defects not listed and any discrepancy in mileage or fuel level so that the Renter can rectify the information contained in the Rental Agreement. IN THE ABSENCE OF SUCH INFORMATION FROM THE LESSOR BEFORE THE CLIENT'S DEPARTURE, NO CLAIM FOR APPARENT DEFECTS MAY BE TAKEN INTO ACCOUNT.

ARTICLE 6 - MAINTENANCE

The Customer and any Authorized Driver undertake to take care of the rented vehicle and its accessories, in particular to check at regular intervals the engine oil and water levels and to ensure that the vehicle remains in good working order throughout the rental period. The Client or any authorised Driver is prohibited from carrying out repairs on the rented vehicle without the express prior consent of the Renter.

ARTICLE 7 - CONDITIONS OF USE OF THE VEHICLE

The Customer or any Authorized Driver is required not to use or allow the rented vehicle to be used, in particular:

off the road (except for adapted vehicles),
in the case of transport by inland waterway or sea,
for the transport of goods for consideration, except for commercial vehicles
for the transport of persons for valuable consideration,
for driving training,
for tests, competitions or motor races,
by any person under the influence of alcohol (blood alcohol level above the legal permitted level) or any prohibited substance (narcotics, drugs, etc.),
to carry a load or number of passengers exceeding the manufacturer's instructions,
for the transport of flammable, explosive or radioactive materials (oils, mineral spirits, etc.) which may damage the vehicle or pose an abnormal risk to its occupants and/or third parties; this prohibition does not apply to the transport of usual and common products such as for example alcohol bottles, mineral oils or gas refills,
to push or tow another vehicle,
in countries prohibited by the Lease Agreement, in accordance with the terms and conditions and list described in Appendix 1,
for any sublease,
to travel in areas restricted to the public (airport, military, etc.),
for the purpose of intentionally committing an offence. In general, the Customer and any Authorized Driver are required to comply with the provisions of the Highway Traffic Act and to refrain from reckless driving. The Customer and any Authorized Driver also undertake to keep the vehicle keys in their possession, to use the anti-theft device and to lock the vehicle by keeping the traffic documents with them. THE LESSOR RECOMMENDS TO THE CUSTOMER AND TO ANY DRIVER AUTHORIZES TO PAY ATTENTION TO THE SIZE OR GAUGE OF THE VEHICLE (IN PARTICULAR COMMERCIAL VEHICLES). ANY INCORRECT ASSESSMENT OF THE GAUGE ACCORDING TO THE ROAD INFRASTRUCTURE, CAUSING THE LOSS OF OR DAMAGE TO THE VEHICLE, RESULTS IN THE EXCLUSION OF ANY OPTIONAL LIABILITY LIMITATIONS PROVIDED FOR IN ARTICLE 10.2. EVEN IF THE CUSTOMER HAS SUBSCRIBED TO ONE OR MORE OF THE OPTIONAL LIABILITY LIMITATIONS PROVIDED FOR IN ARTICLE 10.2, ANY USE OF THE VEHICLE CONTRARY TO THIS ARTICLE RENDERS THE CUSTOMER OR ANY AUTHORISED DRIVER LIABLE FOR ANY DIRECT AND INDIRECT DAMAGE, COSTS AND LEGAL FEES RESULTING THEREFROM.

ARTICLE 8 - RETURN IN THE CONDITION OF THE RENTED VEHICLE

The Customer or any Authorized Driver shall return the rented vehicle, its keys and papers no later than the dates and times stipulated in the Rental Agreement, in its original condition described in the Rental Agreement, except for normal vehicle wear and tear. Upon return, the contradictory examination of the vehicle is the subject of a return protocol signed by the Customer or any Authorized Driver. A copy of this protocol will be provided to the Client upon request. In some agencies, the return protocol is established by means of an electronic terminal. The Customer's signature on this electronic terminal will be stored electronically together with the return protocol on physically unalterable media. It is agreed between the parties that the image of the signatures and that of the return protocol will have the legal value of an original document.

ARTICLE 9 - RENTAL PRICE, MISCELLANEOUS COSTS AND PAYMENT CONDITIONS

9.1 Rental price - Miscellaneous costs

The Rental Price is the price resulting from the Renter's rates in effect on the day the Rental Agreement is signed. The promotional rates are valid only for the proposed duration. If this period is exceeded, and without prejudice to the provisions of Article 1.2, the rate posted in the agency shall apply for the entire duration of the rental.

THE CLIENT IS HELD TO PAY THE RENTAL PRICE: The rental price is composed of the main rent and any additional rent:

The main rent, according to the rate chosen by the Client, is determined according to the duration of the rental only, or according to this duration and the kilometres covered. The number of kilometres covered during the term of the Rental Agreement is that indicated by the meter installed in the vehicle by the manufacturer. If, as a result of fraudulent action by the Customer or Authorized Driver, the meter is disconnected, a flat rate of one thousand (1,000) kilometres per rental day will be charged at the current rate. The rental periods are expressed in rental days, i.e. one or more periods of twenty-four (24) consecutive hours, the first of which begins on the day and time the vehicle is delivered to the Customer. Unless expressly agreed by the Renter and unless the impossibility of returning the vehicle is due to a case of force majeure or an action or immobilisation not attributable to the Client, any day started is due.
Compulsory rent supplements are, where applicable:

site surcharges for rentals from an agency located in an airport or railway station, or in the immediate vicinity

the supplement "young driver".

The optional rent supplements that may be offered constitute the consideration for the services offered by the Renter, such as in particular:

The daily price of the "Occupant Protection" guarantee and optional Limitations of Liability, The daily price of the rental of accessories (child seat, navigation system, roof racks, chains and snow tyres etc.),

Abandonment fees in an agency other than the one of departure invoiced in accordance with the rate schedule according to the city of return,

The costs for the delivery and/or collection of the vehicle at the place requested by the Client as well as the fuel costs corresponding to the journey made by the Renter for the delivery or collection,

The price of fuel corresponding to a full tank of the rented vehicle in the event of the conclusion of a Rental Agreement including this tank, at the price of the "prepaid fuel" option; in this case, any fuel remaining at the time of return of the vehicle shall not give rise to a refund.

THE CUSTOMER IS ALSO LIABLE FOR THE PAYMENT OF OTHER COSTS AND DAMAGES, NAMELY:

unless the "prepaid fuel" option is purchased, the price of fuel if the vehicle is not returned with at least the same level of fuel as when the vehicle was delivered; in this case, the Renter will re-invoice the missing fuel at a price including the cost of the filling service, which can be consulted in the branch, and calculated according to the following formula, the amounts and rates of which are displayed in the branch: filling rate + (average market price per litre x number of litres consumed x a percentage for service charges),
any costs incurred by the Renter for the recovery of the vehicle in the event that it is left at a place other than that contractually agreed or that the Renter would have to recover it as a result of a fault on the part of the Customer or any Authorized Driver (keys locked inside the vehicle, lost keys, malfunction of the vehicle as a result of an omission or negligence by the Customer or any Authorized Driver),
costs of re-encoding keys in the event of loss, theft or damage to the vehicle's keys; costs of making double keys available in the event of locking the keys in the vehicle,
management fees related to the processing of traffic violations (section 15),
any costs incurred by the Renter for the repair of damage caused to the vehicle which are not covered by the insurance and any optional Limitations of liability from which the Client benefits, namely, in addition to the damage itself, in particular, immobilisation costs, expert appraisal costs, management and administrative costs, breakdown and/or towing costs.

9.2 Terms of payment

Except for Prepaid Rentals, the Rental Price and miscellaneous costs are payable on the due date of the invoice, at least every 30 days, according to the intermediate invoice. The Rental Price for Prepaid Rentals is due on the day of booking, a readjustment at the end of the rental period according to any additional rent and other costs and damages is nevertheless possible. Any payment made after the due date indicated on the corresponding invoice will give rise, after formal notice to the Customer, to the payment of late payment penalties equal to three times the legal interest rate for the period running from the due date until the effective payment of the claim, all this without prejudice to the Renter's right to terminate the Lease Agreement as of right and to demand the immediate return of the leased vehicle. Merchants will also be automatically required to pay a flat-rate indemnity for collection costs in the amount of forty (40) euros (Articles L. 441-6 I al. 8 and D. 441-5 French Commercial Code). In the event of termination of the Lease Agreement, the vehicle must be returned by the Customer, at his own expense and risk, to the address indicated by the Renter. In the event of failure to return the vehicle, the Renter shall be entitled to take all necessary measures to obtain its return.

9.3 Payment guarantees

The Renter may require the payment of a sum of up to 2.5 times the agreed Rental Price including VAT (including all costs invoiced at the beginning of the rental period, such as in particular costs related to optional liability limits and insurance) as a security deposit, which may not be less than 300 euros. However, for vehicles of a higher category, a security deposit of a higher amount may be requested by the Lessor, according to specific conditions, communicated to the Client before the conclusion of the Lease Agreement. The Renter may require the effective payment of the security deposit at any time, at the beginning of the rental period or later. The Renter shall, if necessary, return it at the end of the rental period without interest and after deduction of any costs, indemnities or other amounts that may be due by the Client.

ARTICLE 10 - PREPAID RENTALS

The Customer may benefit, for certain rentals, from advantageous rates by paying the rental price at the time of booking ("Prepaid Rental"), the CLIENT MUST BE MUNIED AT THE TIME OF THE DELIVERY OF THE BANK CARD OR THE CREDIT CARD USED WHEN THE Booking is made. For these Prepaid Rentals, the reservation can be modified before the start of the rental period. However, it must take place at the latest 48 hours before the start of the rental period, i.e. before the vehicle is actually taken possession of. A management fee will be charged for each modification. Prepaid rentals benefit from advantageous rates compared to rentals with payment at the end of the rental period. In return for the price advantage granted, the amount of the rental price shall in any event remain the property of the Renter in the event of a change in a reservation for a Rental at the prepaid rate. If such a modification results in an increase in the rental price, the Customer will be invoiced. The maximum duration of a prepaid rental, including renewal, is 42 days. In return for the price advantage granted, in the event of cancellation of a reservation for a Rental at the prepaid rate, the rental price already paid will be refunded after deduction of a penalty due for the cancellation. This penalty amounts to the total rent due for bookings of two (2) days or less and two (2) days or less for bookings of more than two (2) days. For its part, the Renter undertakes to do everything possible to ensure the Client's reservation and to offer him/her a category higher than that reserved in the event of unavailability in the reserved category, failing which the Renter shall be required to pay the Client compensation equivalent to the amount of the penalty referred to above. The Client is informed of the cancellation fees, if any, applicable to his reservation before he definitively confirms it. Cancellations can be made online on the HERMITAGE CAR RENTAL website or in writing to the following address:

HERMITAGE CAR RENTAL

La Ferme, Rodrigues Island

Telephone: +230 574 578 52, Email: [email protected].

Internet: www.hermitage-car-rental.com

In the absence of cancellation, if the Customer does not show up to receive the rented vehicle at the prepaid rate on the agreed date and no later than sixty (60) minutes after the time indicated at the time of booking, the rental price already paid will remain the property of the Renter in its entirety, within the limit of seven (7) rental days, unless the Customer demonstrates that the failure to cancel is not attributable to him, in which case he will only be bound by the above-mentioned penalty. For prepaid rental contracts concluded in France for a departure from the rental in another country, the Renter acts solely as an agent of the member of the HERMITAGE CAR RENTAL network established in that country.

ARTICLE 11 - FEES, TOLLS AND TRAFFIC VIOLATIONS

Responsibility for payment The Customer or any Authorized Driver undertakes to comply in all circumstances with the Highway Code and, more generally, with the regulations in force when driving and using the rented vehicle in his custody under these Conditions and the Lease Agreement. The Customer or any Authorized Driver declares that he or she holds a valid driver's license for driving the vehicle. The Customer or any Authorized Driver is required to personally pay any fees, taxes and amounts due under the regulations relating to the toll and parking of the rented vehicle. He is personally liable for the payment of all fines and fees related to the driving and use of the rented vehicle as well as all criminal, administrative and financial consequences that may result from breaches of any applicable regulations (including parking regulations) concerning the rented vehicle during the rental period. In cases where the Renter is required to pay the fines and charges due by the Customer or any driver authorised under the preceding paragraph, the Customer expressly authorises the Renter to charge the amount corresponding to the amount of the fine or charge and, where applicable, any surcharges due as a result of the Customer's failure to pay such fines or charges. For each fine or fee due by the Client or any driver authorised and received and processed by the Renter, the Client shall be liable to the Renter for management costs, the amount of which shall be displayed in each branch and mentioned in the Renter's tariff conditions. By signing the Rental Agreement, the Customer authorises the Renter to debit the Customer's payment card for the sums corresponding to these fines, fees and management costs. Contestation of parking fees The Customer acknowledges that the parking fees notified to the Renter which correspond to the rental period of the vehicle for which he is contractually responsible are due without prejudice to the possibility for the Customer to prove the contrary by any means.

In this respect, the Client declares that he is aware of the provisions of the General Code of Local Authorities under which appeals against parking fees belong to the holder of the registration certificate, i.e. the Renter. The Renter undertakes to inform the Client of any parking charge notified to him with regard to the rental period, by sending him a copy of the corresponding notice within a sufficient period to enable the Client to prove that the said charge is undue. The Client shall inform the Renter whether he intends to dispute the fee and, if so, undertakes to send him at least seven days before the expiry of the period for appeal against the fee, as mentioned in the notice, all supporting documents at his disposal to dispute the fee. The Renter will inform the Client of the outcome of the appeal. The Client expressly acknowledges that his decision to dispute the fee does not affect the Renter's right to charge, as soon as the fee is notified to him, an amount corresponding to the amount of the fee (if any, together with the applicable surcharge) and management fees. In the event that the recourse would result in the cancellation or reduction of the amount of the fee, the Renter would reimburse the Customer for the amount of the fee or, where applicable, its cancelled portion. Designation of the Customer and transmission of his contact details in the event of a breach of the Highway Code The owner of the vehicle, i. e. the Renter, is liable by law to pay any fine relating to violations of the Highway Code found without interception of the vehicle, unless he provides the authorities with information enabling them to identify the Customer or the authorised Driver responsible for such violations. The Client is thus informed that the Renter will be required to appoint him/her to the police authorities. To this end, the Renter will transmit data concerning the identity of the Client or any authorised Driver as well as the following information: surname, first name, date and place of birth, address, driving licence number and date and issuing authority. The Renter may also be required to provide the police authorities with a copy of the rental contract or any other element evidencing the rental of the vehicle for the benefit of the Customer or the Authorized Driver or allowing its identification. The Client is informed that as part of the information that may be communicated to the authorities by the Renter, he must ensure that the information concerning his personal details is up to date and undertakes, if necessary, to update them.

ARTICLE 12 - ELECTRONIC INVOICING

Invoices issued by the Renter are in principle sent to the Client by post and in electronic form to the address indicated for this purpose by the Client. In this respect, the Client agrees to no longer receive paper invoices. He also accepts that the Renter may send him electronic invoices drawn up in accordance with the applicable legal provisions to the e-mail address he has indicated for this purpose. The Customer may at any time refuse to send electronic invoices and request that an invoice be sent in paper form. The Customer must take the necessary steps to be able to receive or - if agreed - download the electronic invoices. The Customer is responsible for any disorders of any nature preventing him from receiving or downloading invoices transmitted electronically. The invoice is considered received as soon as it has entered the sphere controlled by the Customer. In the event that the Renter only sends a notification indicating to the Client that the electronic invoice is made available for download, it is considered to have been received by the Client as soon as the latter has downloaded it. The Customer is required to download the invoices made available to him at regular intervals. If an invoice cannot be received or downloaded, the Customer must immediately notify the Renter. In this case, the Renter sends the Client a copy of the invoice, identified as a copy. If the disorders preventing the transmission of electronic invoices cannot be lifted quickly, the Renter is authorised to transmit these invoices in paper format until the said disorders are lifted. In the event that the Renter provides the Client with access data, a user name and/or a password, the Client is required to protect this data against unauthorised access and to keep it confidential. If the Client becomes aware of unauthorised access to this data, he must immediately inform the Renter.

ARTICLE 13 - COMPUTERISED PROCESSING OF PERSONAL DATA

The information and personal data relating to the Client and any Authorised Driver collected by the Lessor are necessary for the management of the Lease Agreement and commercial relations. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations, as well as to enable the Renter to improve and personalise the services he offers and the information he sends to the Client. By signing the Rental Agreement, the Client and any Authorized Driver agree that the Renter and the companies of the HERMITAGE CAR RENTAL group may use their data. The Renter also has a file containing the "Persons at risk" allowing him and the companies of the HERMITAGE CAR RENTAL group not to authorise the rental to the persons concerned.

The data are collected and stored in accordance with the provisions of the Data Protection Act of 6 January 1978. The personal data collected are as follows: the surnames and forenames of the Customer and the Authorised Driver, the date and place of birth of the person concerned, his address, telephone number, number, date, place of issue of the driving licence, registration number, make, type and model of the rented vehicle, the number, date and time of the vehicle rental contract. Data are kept for three (3) years in the following cases: payment incident giving rise to litigation; repeated accidents or damages attributable to the driver or the person registered in the contract; accidents or damages caused voluntarily; and five (5) years in the event of use of a vehicle without respecting the general conditions of the rental contract. In addition, some leased vehicles may be equipped with geolocation devices to ensure safety, prevent theft and ensure compliance with the vehicle rental agreement. These systems are implemented on behalf of HERMITAGE CAR RENTAL SAS by an external party. Only those in charge of the fight against theft can have access to vehicle geolocation data. The GPS position of the Vehicle is accessible only to HERMITAGE CAR RENTAL SAS's subcontractor and may only be transmitted to the police or gendarmerie authorities in the event of theft or non-return, unauthorized intrusion detected or abnormal disconnection of the battery. HERMITAGE CAR RENTAL SAS's authorised services can also be alerted of any anomaly in the use of the vehicle (use of the vehicle in unauthorised areas, detection of abnormal shocks suffered by the vehicle) enabling them, if necessary, to immobilise the vehicle remotely, to inform the Client of the said anomaly, or to alert the police forces and emergency services as required for assistance. With regard to the detection of abnormal impacts on the vehicle, the registration data relating to such impacts may be communicated to the car manufacturers and/or car experts in order to verify that the safety of the vehicle is not impaired and to ensure that the assurances of those responsible for such impacts are applied. In accordance with the Data Protection Act of 6 January 1978, the Client and any authorised Driver have the right to object, access, rectify and delete personal data concerning them. All they have to do is send a letter to the Renter, whose details are given in the Rental Agreement.

ARTICLE 14 - TERMINATION

The Lease Agreement may be terminated by either party in the event of a breach by the other party of one of its essential obligations under the Lease Agreement or these General Terms and Conditions, in particular those referred to in Article 7 of the GTC. Notwithstanding such termination, the Parties shall retain the right to claim compensation for damages suffered as a result of the breach of contractual provisions by the other party. The termination will be effective 8 days after the sending of a formal notice to remedy the breach identified, which has remained unsuccessful. In the event of termination of the Lease Agreement, the vehicle must be returned by the Customer, at his own expense and risk, to the address indicated by the Lessor no later than the date indicated in the termination letter. In the event of failure to return the vehicle by this date, the Renter shall be entitled to take all necessary measures to obtain its return. In the event of failure to return the vehicle by the date and time indicated in the termination letter, any Limitations of Liability and Optional Insurance concluded at the beginning of the rental period no longer apply. In respect of the continued use of the vehicle and until its actual return, the Customer and any Authorized Driver shall be jointly and severally liable to the Renter for the payment of a compensation for use, the amount of which shall be equal to the Renter's public rate for daily rentals as posted in the Renter's agencies, except in the event that the failure to return is not the fault of the Customer or the Authorized Driver.

ARTICLE 15 - ALLOCATION OF JURISDICTION

If the Customer has entered into the Lease Agreement as a merchant, any dispute arising out of said Lease Agreement shall be submitted to the exclusive jurisdiction of the Court of the lessor's place.

ARTICLE 16 - CONSUMER MEDIATION

In the event of a complaint, the Customer must first contact the Hirer's customer service department: [email protected].

In any event, the Client retains the right to bring an action before the competent court in the event of failure of the amicable settlement procedure.